FAQ

HOW CAN I CONTACT YOU?

Please drop us a line on our contact page email us at connection@wearekam.com

HOW MUCH DOES DELIVERY COST?

All International orders are shipped at a flat rate of $15 Otherwise, shipping is determined based on your location. Hong Kong orders are shipped for free with no minimum!

What Payment Methods Are Accepted?

Currently we accept all major Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request! Please contact us directly at orders@weareekam.com

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?

Absolutely! Ekam uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at orders@weareekam.com within 24 hours of placing your order.  We will not be able to make any changes beyond that period.

WHEN WILL MY ORDER ARRIVE?

Depends on your location, but our cheapest shipping option usually takes 4-7 working days to arrive at your destination. There may be the occasional delay due to Customs Clearance processes which are out of our control.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email orders@weareekam.com

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that ekam does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by ekam, please contact your local customs office to find out more information if you are unsure of the charges.

HOW DO I TAKE CARE OF MY ekam clothing?

Please refer to the care label attached to your garment. Most of our clothing can be cared for with gentle machine wash or hand wash. A few items require dry clean because of it’s delicate nature.

WHAT IS YOUR RETURN POLICY?

If you are not happy with your ekam products, we are more than happy to help you exchange is for other merchandise or store credit that you can use later. Given we’re a small business, at this point were not able to process refunds, but we are working to incorporate this asap!

You have 21 days after the product reaches you to request an exchange. The item/s must be in original condition with tags remaining in place. Item/s must not have been worn, washed or altered in any way. Please get in touch with us at orders@weareekam.com to process a return, and we’ll be more than happy to help.

HOW DO I REQUEST An exchange?

We offer 21-days hassle-free exchanges for your ekam merch.

To initiate an exchange, simply email us at orders@weareekam.com using the e-mail address used to process your order within 14 days of receiving your parcel. Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. 

Once the items have been received, we will send your new piece/s out or you will receive your store credit via email! ekam cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

At ekam, our upmost priority is to deliver quality goods to our customers. If you have received a product you are unsatisfied with, please accept our sincere apology. We are only a startup, bound to experience hiccups along the way.

If you have a concern with a faulty or damaged item, please email us at orders@weareekam.com so we can urgently review the matter and make things right for you!

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